Return & Cancellation Policy

1. Overview

At Valtorangrizae, we are committed to delivering high-quality sleep environment optimisation programmes. We understand that circumstances can change, and we aim to handle all cancellation and refund requests fairly, transparently, and in accordance with applicable UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This policy applies to all programme purchases made through our website or by agreement with our team. Please read it carefully before making a purchase.

2. Digital Services and Programmes

Our products are digital services and personalised consultancy programmes. As such, the following provisions apply:

• Cooling-off period: Under UK consumer law, you have a right to cancel a service contract within 14 calendar days of purchase (the "cooling-off period"), provided that the service has not yet commenced.
• Waiver of cooling-off right: If you request that the service begins within the 14-day cooling-off period, and you expressly acknowledge that your right to cancel will be lost once the service is fully performed, you waive your right to cancel under this regulation once delivery has been completed.
• Partial delivery: If you cancel during the cooling-off period after the service has partially commenced, you may be charged a proportional amount for the service already provided.

3. Cancellation Before Programme Commencement

If you wish to cancel your programme before it has commenced, you are entitled to a full refund provided your cancellation request is received within 14 calendar days of purchase. To request cancellation, please contact us using the details in Section 8 of this policy, clearly stating your name, programme purchased, date of purchase, and reason for cancellation.

Refunds will be processed using the same payment method used for the original transaction and will be issued within 14 days of our receipt of your valid cancellation request.

4. Cancellation After Programme Commencement

Once a programme has commenced, cancellations are handled on a case-by-case basis. We will consider the following factors:

• The stage of the programme at the time of the cancellation request.
• Whether programme materials, assessments, or consultation sessions have already been delivered.
• The reason for the cancellation request.

Where a partial refund is appropriate, we will calculate the refundable amount based on the proportion of the programme that has not yet been delivered. We aim to reach a fair outcome in all cases and will communicate our decision in writing within 5 working days of receiving your request.

5. Non-Refundable Elements

The following are generally non-refundable once delivered:

• Completed written assessments and personalised reports.
• Consultation sessions that have already taken place.
• Digital materials that have been accessed or downloaded.

This does not affect your statutory rights under UK consumer protection law.

6. Circumstances Beyond Our Control

If we are unable to deliver your programme as agreed due to circumstances beyond our reasonable control (including but not limited to technical failures, illness, or force majeure events), we will contact you promptly to arrange an alternative delivery date or, if that is not possible, provide an appropriate refund for the undelivered portion of the programme.

7. Disputes

If you are dissatisfied with the outcome of a refund request, we encourage you to contact us to discuss the matter further. We are committed to resolving all disputes amicably and in a timely manner. If we are unable to reach a satisfactory resolution, you may seek redress through the relevant UK consumer dispute resolution or small claims process.

8. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please contact us using the following details:

• Address: 9 Harley St, London, W1G 9QY, United Kingdom
• Phone: +44 7974 731967
• Email: infocenter@valtorangrizae.world

Please include your full name, the programme you purchased, the date of purchase, and a brief description of the reason for your request. We will acknowledge your request within 2 working days.

9. Changes to This Policy

We may update this Return Policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. For purchases made prior to any update, the version of this policy in effect at the time of purchase will apply.